Acme Stove & Fireplace Center FAQs
Have a question before you are ready to purchase from our selection of fireplaces, stoves, inserts and grills? Read through our frequently asked questions or you can give us a call at any of our showrooms in Harrisonburg, Charlottesville, or Richmond.
Service
-
We provide end-to-end heating and outdoor living solutions, including fireplaces, stoves, inserts, and grills. Our services cover everything from product selection and custom design to professional installation, maintenance, and repairs—ensuring long-term performance and reliability.
-
Yes, we offer maintenance and repair services to ensure your stove or fireplace operates year-round. Our team handles inspections, professional cleaning, diagnostics, and necessary repairs. Contact us to schedule an appointment.
-
Absolutely. We work closely with you to understand your home size, layout, budget, and design preferences. We’ll always recommend the most suitable heating option whether it’s a gas, pellet, or wood stove. Get in touch with us today.
Product
-
All of the above, we offer a full range of wood, gas, and pellet stoves to suit different heating needs and preferences. Whether you’re looking for a fireplace, fireplace insert, or a new stove we have you covered.
-
We carry a curated selection of leading stove and fireplace brands known for quality, performance, and design. Our range includes trusted manufacturers across wood, gas, and pellet systems, giving you access to reliable, energy-efficient options that suit a variety of styles and budgets. Explore our options on offer.
-
Yes, we offer a wide range of fireplace and stove accessories to complement your system in our showroom or right here on our website. Our team is here to help you choose the right accessories to enhance performance, safety, and overall appearance.
-
Yes, we offer a range of energy-efficient stoves and fireplaces designed to maximize heat output while minimizing fuel consumption. Our solutions meet or exceed EPA standards, helping you reduce energy costs while maintaining consistent, comfortable heat.
-
Not always. While traditional wood-burning stoves and fireplaces typically require a chimney, many gas and pellet systems can be installed with direct venting through a wall or roof. We’ll assess your home and recommend the best venting solution to ensure safe, efficient operation.
Installation
-
Installation timelines vary depending on the type of stove or fireplace, venting requirements, and your home’s setup. Most can be done in under a day, but we will provide a clear timeline upfront and keep you informed throughout the process. Get in touch with us to begin your installation process today.
-
This depends on the choice of fireplace, whether it is an insert or not, and the unique setup of your home. Contact us or visit a showroom to learn more about installation options.
-
On installation day, our team will arrive on schedule, prepare the work area, and safely install your stove or fireplace according to approved plans and code requirements. We’ll also walk you through how to use and maintain your new system, answer any questions, and leave your space clean and ready to enjoy.
-
Yes, we provide ongoing support after installation to ensure your system continues to perform at its best. Our team is available for maintenance, troubleshooting, and any questions you may have. If you are having trouble contact us today!
Maintenance
-
We recommend servicing your stove or fireplace at least once a year, ideally before the heating season. Regular maintenance helps ensure safe operation, optimal performance, and can prevent costly repairs over time.
-
Contact us today and we will schedule an appointment to get your fireplace, stove, or insert serviced at a time convenient to you.
-
Our products come with manufacturer-backed warranties that vary by brand and model, typically covering 1–5 years on parts and key components, with some elements under extended or limited lifetime coverage. Reach out to us so we can help review what is included.
-
We provide prompt and reliable repair services to get your stove or fireplace back up and running as quickly as possible. While availability may vary, our team responds quickly to urgent issues and works to restore safe operation without delay. Contact us today to schedule an appointment.
-
If your stove or fireplace stops working, we recommend turning the unit off and checking for any obvious issues, such as fuel supply or power connections. If the problem persists, contact our team for professional diagnosis and repair.
Pricing
-
Installation costs can vary based on several factors, including the type of stove or fireplace, venting requirements, and the complexity of your home’s layout. Additional elements such as chimney work, materials, and any necessary modifications can also impact the overall cost. We provide a detailed, transparent estimate upfront so you know exactly what to expect.
-
Yes, we offer a range of budget-friendly stove and fireplace options to suit different needs and price points. Depending on your goals, there are several affordable solutions available from compact wood stoves and efficient pellet systems to low-maintenance electric fireplaces. Explore our products on our website.
Fireplace Performance
-
Yes, a stove can help reduce your heating costs by providing efficient, targeted heat—especially when used for zone heating. By warming the areas you use most, you can rely less on central heating, which can lead to noticeable energy savings over time.
Freestanding Stoves
Fireplaces
Fireplace Inserts
Accessories
Outdoor Heating & Grills
Shop All Products